Business intelligence and data analytics in business processes

Abstract

Business intelligence and data analytics in business processes are applied in sever-al organizational sectors, the latter represents a competitive advantage factor, for this purpose it is necessary to use technological tools and to define the processes that allow generating mature management models, while business intelligence and data analytics represent, as a business strategy, an important factor in performance and decision-making. The objective was to establish a theoretical framework of business intelligence and data analytics in business processes, in this article journal, articles indexed in SCOPUS, Web of Science and Scielo were reviewed through the use of academic google, the review range was between 2017 and 2021. The results revealed that the business intelligence and data analytics solutions are most frequently applied in the business sector and empirical methodology is more-over the most widely applied. It was concluded that this study constitutes a theoretical framework for future research on business intelligence and data analytics in business processes.