A sociotechnical approach to smartphone research: outline for a holistic, qualitative mobile method

Abstract

Smartphones have become crucial for understanding how digital technologies are adopted and adapted into people's lives, while also emerging as tools for studying social phenomena more broadly. Drawing on insights from our own longitudinal work in Solomon Islands, this article details a sociotechnical approach to smartphone research that combines both potentialities. It distinguishes itself from other smartphone-based methods by connecting media-centric perspectives with non-media-centric approaches through an additional focus on body techniques. The approach is centered on object-centric, semi-structured interviews embedded in longitudinal participant observation and theoretically informed by anthropologies of technologies. Emphasizing a holistic perspective and the diversity of human experiences, this approach allows for generating material evidence of contextually-embedded mediations of social relationships through the hardware and software of the phones themselves.