Dilevko, Juris. Unobtrusive Evaluation of Reference Service and Individual Responsibility: The Canadian Experience. Westport, Conn.: Ablex ( Contemporary Studies in Information Management, Policies, and Services), 2000. 220p. $69.50 cloth (ISBN 1567505066), $24.95 paper (1567505074). LC 99-058739.

Mitchell, W. B. (2001). Dilevko, Juris. Unobtrusive Evaluation of Reference Service and Individual Responsibility: The Canadian Experience. Westport, Conn.: Ablex ( Contemporary Studies in Information Management, Policies, and Services), 2000. 220p. $69.50 cloth (ISBN 1567505066), $24.95 paper (1567505074). LC 99-058739. College & Research Libraries, 62(5), 486–488. https://doi.org/10.5860/crl.62.5.486