Designing Real Time Sense and Response Environments through UX Research

Abstract

Ubiquitous computing systems are changing the way retail environments are being designed. With increasing frequency, User Experience (UX) designers leveraging ubiquitous computing systems that observe and respond to user behaviors are assuming roles once held exclusively by architects. As these systems continue to spread, space designers will need to embrace UX research and design methods. We will discuss how ubiquitous computing is leveraged in our research, and our position on how these systems are impacting the design of retail environments, illustrated by several examples of UX research projects informing the design of retail environments.