Designing and constructing multi-types of physiotherapy specializations centre through applying a novel approach of quality function deployment (QFD) and Kano Model

Abstract

Designing and Constructing Multi-types of Physiotherapy Specializations Centre through Applying Quality Function Deployment (QFD) and Kano Model. It is a splendid conducted research involving a smashing combination between seven specialties in two countries: Kuwait and Amman. The specialties are: rehabilitation doctors, physiotherapists, biomedical engineers, staff nurses, chemical engineers, architectural engineering and industrial engineers. This research represents a case study of designing and building a new specialized rehabilitation and physiotherapy hospital. In the concept design stage we utilized the industrial engineering principles representing by QFD, Kano Model to collect information about the required departments and medical equipment to be installed. We applied QC tools representing by control chart and histogram to verify the accuracy of the provided information before presenting it to the architect to prepare the concept design drawings. By applying QFD and Kano Model, we build a so called House of Quality (HOQ).This HOQ represents the perspectives of rehabilitation doctors, physiotherapists, biomedical engineers, staff nurses, and chemical engineers regarding the departments and medical pieces of equipment quantities in the hospital. This novel approach deeply illustrated the end users necessities and reflected an efficient design and project time saving.