Sistem Pendukung Keputusan Menggunakan Metode FUCOM-MOORA untuk Penentuan Maskapai Favorit

Abstract

Since the issuance of a series of deregulation steps in 1999, the development of Indonesia's air services industry has continued to develop. However, there is still the fact that many airlines experience various problems before and during the flight. In 2021 alone, there will be various problems with airline aircraft ranging from engine problems, technical problems, tire damage, cockpit problems, to air pressure problems. Airline customers have personal considerations and preferences in choosing their travel carrier. The many choices of airlines and many considerations often confuse customers. To overcome this, a decision support system (DSS) can be used to provide recommendations in selecting airlines that are in accordance with customer preferences. This research has successfully implemented FUCOM-MOORA in determining the favorite airlines in Indonesia based on resource persons who were sampled, using 8 criteria and 6 tested alternatives. In calculating the weighting of the criteria using FUCOM, it shows that the price factor (C5) is the most calculated factor. Calculations using FUCOM-MOORA show that Garuda Indonesia is the favorite airline in Indonesia with a preference value of 0.30204, followed by Citilink being the second favorite airline, Batik Air in third place. Testing using consistency analysis shows that Garuda Indonesia remains stable as the first choice by occupying the top 15 out of 17 tests with an average ranking distribution of 1.23466