Towards key business process for E-government

Abstract

Since 1994, when started the commercial use of the Internet, several manners of doing business emerged around the world. Following this trend, governments started using new tools from the Information and Communication Technologies (ICT), giving raise to the e-government area. In this paper, recent evaluation reports about government portals from all over the world are summarized. They show that there are still much work to be done to attain a high-level of integration and quality of services. Then, a new approach is proposed to e-government initiatives, introducing the concept of Governmental Key Business Processes (G-KBP) that is based on process modeling techniques and modern public administration concepts. This proposal may be used as a guideline to the construction and maintenance of highly integrated e-government environments. © 2004 Springer Science + Business Media, Inc.