The penetration of business excellence model approach and interconnection with corporate social responsibility in emerging country: A case study in the Czech Republic

Abstract

The paper provides a general approach to explore the suitability of business excellence models (BEMs) to include corporate social responsibility (CSR) and found the synergic approach in deploying issues of BEMs and CSR. The aim of the paper is to provide an overview of the BEMs approach and found the relevance of the issues of social responsibility. As an example was involved the Czech organisations awarded in national quality award (NQA) in the area of excellence and social responsibility in 2016. This study is based on information gathered through an extensive literature review using research databases, and the available CSR reporting. The study is expected to help in reviewing national business excellence strategies and promote the involvement of the organisations into NQA. Although BEMs and CSR have been demonstrated on a theoretical level, practice points to different outputs and the organisation are only sporadically synergistically propel these two approaches.