A business management- and workflow-orientated information system in the Universidad Nacional de Colombia: perspectives and case-study

Abstract

This article presents an introduction to a case study concerning the academic secretariat, a dependency of the School of Engineering, Universidad Nacional de Colombia. A methodological approach towards implementing Business management (BM) / Workflow Management System (WMS), using an open source code, aimed at making significant improvements in the School of Engineering’s administrative processes, particularly how teacher's applications are dealt with. This was to optimise the secretariat’s functional performance and create knowledge in this field; general considerations are given. The possible implementation of an integral BPM- and WMS-orientated information system at the academic secretariat (seen as automating key processes) may result in satisfying external and internal clients, through advantages such as reduced cost, waiting time and paperwork, plus improved use of information.