Enterprise Identity Management – Towards a Decision Support Framework Based on the Balanced Scorecard Approach

Abstract

Enterprise Identity Management can be found in a variety of today’s organizational processes. Being costly when introduced into an organization, adequate assessments of the costs, benefits, and the organizational settings are required. Today’s methods for the evaluation and decision support of new IT (including EIdMS) are typically based on single dimensions (e. g. financial or technology aspects). This paper proposes a multidimensional decision support framework, based on the Balanced Scorecard concept.