BUILDING ORGANIZATIONAL CITIZENSHIP BEHAVIOR TO IMPROVE EMPLOYEE PERFORMANCE AT PT. AGRO KARUNIA BESTARI

Abstract

A success of organization in runging its activities is determined by human resources as activity executors. The existence of public organization’s success is defined by the human resources. Researh method employed was purposive sampling with the number of samples were 120 employees of PT Agro Karunia Bestari. The data were analyzed by using Structural Equation Model (SEM) with statistical package AMOS 22. The results of hypothetical testing were (1) Employee engagement and organizational citizenship behavior had a positive and significant influence towards organizational citizenship behavior, (2) Employee engagement a had positive and insignificant influence towards employee performance, (3) Perceived organizational support had a positive and significant influence towards employee performance, and (4) Organizational citizenship behavior had a positive and significant influence towards employee performance.Keberhasilan organisasi di dalam menjalankan aktivitasnya ditentukan oleh sumber daya manusia sebagai pelaksana aktivitas. Eksistensi keberhasilan organisasi publik ditentukan oleh sumber daya manusianya.  Metode penelitian yang digunakan adalah purposive sampling, Sampel dalam penelitian   ini   adalah pegawai PT Agro Karunia Bestari, jumlah sampel yang diambil sebanyak 120 pegawai.  Teknik analisis menggunakan Structural Equation Model (SEM) pada paket statistik AMOS 22.  Hasil dari pengujian hipotesis dapat ditarik kesimpulan bahwa employee engagement dan organizational citizenship behavior berpengaruh positif dan signifikan terhadap organizational citizenship behavior.   Employee engagement berpengaruh positif tetapi tidak signifikan terhadap employee performance.  Perceived organizational support berpengaruh positif dan signifikan terhadap employee performance.  Organizational citizenship behavior berpengaruh positif dan signifikan terhadap employee performance. Key Word:  Employee Engagement, Perceived Organizational Support, Organizational Citizenship Behavior, Kinerja Karyawan