Talent Training Practices in SME Hotels

Abstract

Purpose: This study explores and analyzes the intricacies of talent management and employee development practices within the hospitality industry. By delving into various training methodologies and assessing their impact, the study seeks to unveil the strengths, challenges, and opportunities each presents. Design/methodology/approach: We did a qualitative research design, utilizing an inductive and exploratory approach. Given the nuanced and dynamic nature of talent management in the hospitality industry, this methodology allowed for a comprehensive and in-depth exploration of practices, impacts, and underlying dynamics. Findings: The diversity in talent management within the hospitality industry is highlighted. Outsourced courses and peer-to-peer learning were common, each presenting unique advantages and challenges. Coaching was valued but faced scheduling and cost issues. Notably, exclusion from talent pools resulted in employee frustration, mistrust, and increased turnover intentions, underscoring the need for inclusive and adaptive talent management strategies. Practical Implications: The findings offer actionable insights for enhancing talent management strategies, improving training modalities, and addressing the impacts of talent pool exclusions to boost employee satisfaction and retention in the hospitality industry. Originality/value: This investigation is distinguished by its detailed examination of talent management in the hospitality sector. It offers unique insights into training modalities and the impacts of talent pool exclusions, thereby providing valuable data for enhancing organizational and academic approaches to employee development.