What Motivate Students to Continue Using Online Collaborative Tools: Post-Acceptance of Information System Approach

Abstract

This paper aims to understand what motivates students at universities in Indonesia to continue using Online Collaborative Tools (OCTs) for their collaboration work. Utilising OCTs is crucial as the COVID-19 pandemic hit us in 2019 and forced all of us, particularly those who studied at university, to work online as precautionary measures. This research employs the Post-Acceptance Model of Information Systems (IS) approach to understand this issue. For an OCT to continue use, performance: effectivity, efficiency, and certainty is the key determinant, and perceived usability: perceived usefulness, perceived ease of use, and perceived enjoyment mediates confirmation and satisfaction and the intention to continue use. A total of 354 participants are involved in the data analysis employing Structural Equation Modelling (SEM). Our results revealed that while the relationship between confirmation and satisfaction is partially mediated by perceived ease of use and enjoyment, the relationship between confirmation and intention to continue use is also partially mediated by perceived usefulness and enjoyment, and satisfaction. We found that the intention to continue using the OCT can be determined by 67.9% (substantial) of the variance of the model. Our research contributes theoretically to the IS research in this context and practically to the OCT discourse. Limitations and future research directions are discussed