A systematic literature study on organizational communication in libraries

Abstract

Research on organizational communication in libraries has not been extensively conducted. This study aims to evaluate the current state of research on this subject. A systematic literature review method was utilized. The inclusion criteria focused on studies of organizational communication in libraries and research papers written in English. Searches were conducted in Scopus and ScienceDirect on 14 July 2025. To assess the risk of bias in the included studies, a quality assessment was employed. The analysis involved a thorough reading of the articles, followed by the creation of categories based on their content. Guided by the PRISMA framework, 27 articles published between 1995 and 2025 were analyzed. This review identifies two main categories, i.e. general studies and focused studies examining specific aspects of organizational communication. Most studies employed quantitative methods with descriptive statistics, while qualitative and mixed methods remain underutilized. It proposes practical and policy-level recommendations.