Who is Afraid of Generation Z? The Intergenerational Gap Affecting the World of Work Post-COVID-19 Era

Abstract

In an era of rapid changes alongside a global pandemic (COVID-19) that changed rules in the world of work, a new generation of employees, Generation Z (born 1995-2010) has been absorbed, joining three older generations, baby boomers, Generation X and Generation y. Qualitative research with high-tech company managers in Israel examined management issues constituting intergenerational gaps and affecting the new world of work. It was found that although Generation Z workers are characterized by high both technological and independent learning personal abilities giving them an advantage in relation to previous generations, there is a sharp decline in its commitment levels to an organization and managers and its ability to persevere with long-term tasks. The new generation of workers expects a greater home/work balance and indulgent workplace enabling enjoyment and a social life within work hours. Research findings provide an infrastructure for different management and leadership thinking in light of the Generation Z challenge and the gap between the different generations.