Mapping and conceptualizing the measurement of organizational social value using systems thinking

Abstract

Studies about social value have been devoted to issues or phenomena, projects, or activi- ties of organizations but none have evaluated the organizational social value as oppose to economic value. Our question is: in the field of business and economics, how has organizational social value been scholarly or academically analyzed? By performing a systematic literature review of articles, and using scientometric analysis of 45 articles. 34 out of the 45 articles were mapped into the ex- tended systems thinking: input, process, output and environment (IPOE) framework. Our results indicate that: a) input and environment dimensions have been most researched while process and output have been least researched; b) applicability of the IPOE framework as a mapping tool for organizational social value but requires further confirmation; and c) social value creation non- profit, hybrid and for-profit organizations may be linked together. Our research would be helpful for organizations interested in measuring their social value