Understanding usage data-driven product planning: A systematic literature review

Abstract

Cyber-physical systems (CPS) are able the collect huge amounts of data about themselves, their users, and their environment during their usage phase. By feeding these usage data back into product planning, manufacturers can optimize their engineering and decision-making processes. Despite promising potentials, most manufacturers still do not analyze usage data within product planning. Also, research on usage data-driven product planning is scarce. Therefore, this paper aims to identify the main concepts, advantages, success factors and challenges of usage data-driven product planning. To answer the corresponding research questions, a comprehensive systematic literature review is conducted. From its results, a detailed description of usage data-driven product planning consisting of six main concepts is derived. Furthermore, taxonomies for the advantages, success factors and challenges of usage data-driven product planning are presented. The six main concepts and the three taxonomies allow for a deeper understanding of the topic while highlighting necessary future actions and research needs.