Evaluation of organizational citizenship behavior in the context of organizational commitment: The case of hefei public service institutions, China

Abstract

The subject of research is organizational citizenship behavior (OCB) in the context of organizational commitment (OC) in public service institutions of Hefei city, China. Two research hypotheses have been proposed: “Organizational citizenship behavior has positive relationship with organizational commitment” and “Organizational commitment is a predictor of organizational citizenship behavior”. To find the relationship between organizational citizenship behavior and organizational commitment, this study adopted a relational approach. A validated questionnaire from previous studies was used to collect the data. A total of 234 people (78% response rate) working in different public service institutions responded to the survey. Correlation and regression were used to assess the impact and relationship between variables of this study. The regression and correlation results for this study showed that there is a very strong and significant relationship between the two variables (OCB and OC) in public service institutions of Hefei city. Thus, the results of this study clearly support the idea that policy makers in public service institutions should pay more attention to shaping organizational civic behavior by investing in organizational commitment.