ESTABLISHING DESIGN METRICS TO INFORM DESIGN CHANGE, INCREASE PROJECT TEAM COMMUNICATION, AND REDUCE WASTE: A HEALTHCARE CASE STUDY

Abstract

This study aims to evaluate via a case study the process in establishing post-construction performance goals and their perceived impact to a design and construction project team’s culture. Performance goals were established from an iterative quantitative approach, while the impact to the design and construction team were evaluated by a qualitative method. Preliminary results appear to indicate a likely positive impact to a project team’s culture, level of effort, and trust. Specifically, results may indicate a net positive impact from unambiguous post-construction performance goals to a project team’s perception of its communication and overall project environment, reduction in traditional sources of process waste, and a positive impact to elements associated with cost, schedule, and quality.