A collaborative change experiment: Telecare as a means for delivery of home care services

Abstract

This paper presents a collaborative change experiment that introduces telecare as a means for delivery of home care service. The television is used as platform for delivery of services from the home care nurses to the elderly care recipients. Through the collaborative change experiment, we seek to address the interdependent relationship between the home care nurses and the elderly by studying the usability and user experiences on both sides of the interaction. Our work includes usability testing with the aim of optimizing the design of telecare. This paper reports findings concerning the spatial design, compensation of declined motor skills, audiovisual considerations and control mechanisms. © Springer International Publishing Switzerland 2014.