A Stakeholder Analysis of the KLIA2 Airport Terminal Project

Abstract

Managing an airport terminal project is complex, due to a large number of stakeholders involved. Airport stakeholders include many organisations and individuals, making it a collaborative service environment. Stakeholder theory denotes that organisation should strive to create value for all its stakeholders without the need to trade off. The purpose of this study is to identify the respondents to measure the collective perspectives of the KLIA2 airport terminal project. This is an overview of the literature relating to the stakeholder theory and identification of the stakeholders for an airport terminal project in general and specifically for the KLIA2 terminal.