Quality of care provided by nursing students: Patient experience and satisfaction

Abstract

Introduction: Practicing nursing students are an essential resource in assessing patients' quality of care and satisfaction provided in healthcare institutions during their clinical practice. Objective: To determine patients' experience and satisfaction of care provided by practicing nursing students at the Industrial University of Santander from the perspective of patients who have been hospitalized in a healthcare center. Materials and Methods: A quantitative descriptive cross-sectional study was conducted with a sample of 217 patients who have been hospitalized in a healthcare center. Data were collected using the Nursing Care Quality Questionnaire (Spanish version). A descriptive analysis of the sample and instrument items was conducted in the patients' care satisfaction and experience dimensions. Results: Patients' perception of the care provided by nursing students was positive by 99.1%, rating 92.3% in the care satisfaction dimension and 88.4% in the care experience dimension. 66.2% of patients reported that there was no need to improve care provision. Conclusions: Patients report having a positive perception of care experience and satisfaction provided by practicing nursing students as they perceive that individualized, guided and supervised care is provided on the basis of skills in education, communication, humanization and knowledge. The above can serve as a health care quality indicator in healthcare institutions and nursing programs.