The Use of Digitalization and Impact on MSME Performance in Malang, Indonesia

Abstract

Small and medium enterprises have an essential role in the Indonesian economy, and a great opportunity could be created by the development of ICT for their growth and development. This research aims to study the advantages of digitization for SMEs. This study analyzes the context and situation of SMEs in Malang: operations, productivity, and digitalization. The digitalization mentioned is about financial assistance, management, enterprise resource planning (ERP), and the means of assistance available to them. Keywords: digitalization, SME, operational, social media, communication