Determinants of Barriers to Knowledge Sharing in the Jordanian Hospitality Industry

Abstract

As well as to examine the differences in attitude of respondents in regard to their demographic characteristic, the purpose of this research is to identify the main barriers to Knowledge Sharing (KS) within the Jordanian hospitality industry; a quantitative approach has been adopted in order to achieve these research objectives, the data being collected via the questionnaire. The sample of this research consisted of 273 managers and employees within ten top hotels in Jordan and the researcher implemented the Statistical Analysis Package (SPSS) so as to analyse the data, the descriptive statistics, mathematical averages, and standard deviations being used to identify the main barriers of KS within the Jordanian hospitality industry. The T-test and One-way ANOVA test were additionally used to examine the hypotheses, the study showcasing that individual and organisational barriers were the main barriers to KS within the Jordanian hospitality industry; meanwhile, technology and knowledge nature were not considered as barriers to KS. The results additionally indicated that there were no statistically significant differences between the responses of the sample members at the level of α≤0.05 on the barriers to sharing knowledge from the employees at hospitality industry attributed to the following variables: gender; job; age; years of experiences; qualifications.