Journal Article

Total Quality Management and Service Quality Delivery at Ghana Airports Company Limited

  • Anafo S
  • Appiah-Nimo C
Asian Journal of Economics, Business and Accounting (2018) 8(3) 1-14
DOI: 10.9734/ajeba/2018/43945
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Abstract

This study was carried out to assess the effect of Total Quality Management on Service Quality Delivery. A quantitative research approach was employed. The study area was the customer service channel at Kotoka International Airport in Accra. The population was …

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APA

Anafo, S., & Appiah-Nimo, C. (2018). Total Quality Management and Service Quality Delivery at Ghana Airports Company Limited. Asian Journal of Economics, Business and Accounting, 8(3), 1–14. https://doi.org/10.9734/ajeba/2018/43945

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