AN INVESTIGATION ON CYBERLOAFING BEHAVIORS: A MULTI-METHOD ANALYSIS APPROACH

Abstract

This study aimed to evaluate the influence of job satisfaction and satisfaction with the organization on individual needs to use the Internet at work for non-work-related reasons. In addition, this study envisages a typology of employees based on cyberloafing behavior. To fulfil the research purpose, an online survey was conducted on a sample of 319 employees. For data analysis, a multi-method approach combining structural equation modeling and cluster analysis was used. The main findings indicate that the levels of job satisfaction and satisfaction with the organization as a whole do not have a significant influence on individual needs for cyberloafing. In addition, employees who are motivated to use the Internet for non-work-related purposes during working hours adopt such behavior more to solve personal problems than to relax themselves. Related to their cyberloafing behavior, based on a cluster analysis approach, the employees were grouped in three categories: “Pragmatics”, “Self-centered” and “Conscientious”. These findings contribute to identifying the influence of job satisfaction on the intensity of need for cyberloafing. Another aspect is the identification of certain employee categories by using clustering variables relevant to cyberloafing.