Investigating how Artificial Intelligence AI Systems Powered by Emotional Recognition Technologies can Assist in Conflict Resolution by Understanding Human Emotions and Behavior

Abstract

This study looks at the potential of emotional detection technology using artificial intelligence to assist university administration in Pakistan in resolving conflicts. Sixty deputy directors from institutions within provinces of Punjab and Khyber Pakhtunkhwa (KPK) took part in the quantitative study. A self-completion survey consisting of Likert scale items was employed to collect data. The survey touched on issues such as the effectiveness of communication, empathy, accuracy, and ethical matters related to artificial intelligence. Through regression analysis (Beta coefficients ranging from 0.59 to 0.76), post-hoc analysis (ANOVA F-values ranging from 4.78 to 7.12), and correlation analysis (Pearson correlation coefficients ranging from 0.62 to 0.82), 60 individuals constituted the sample. Based on the findings, AI not only identifies geographical and experiential differences, but also significantly improves communication, accuracy, and empathy in conflict resolution. Ethics, privacy, and prejudice were also discussed in the study. It highlights the ethical implications of AI while presenting evidence that it could be beneficial in resolving disputes.