Development of Smart Management Principles in Railway Station Facilities

Abstract

The increasing use of rail transportation in Indonesia encourages an increase in the services that must be provided by stations, including Pasar Senen Station in Jakarta. Based on data from research that has been found, there are several important points of public service at Pasar Senen Station that have not been fully fulfilled, so the quality needs to be improved. This increase will affect the utility value of the facilities at the station, which in turn can be an opportunity to add to the visitor experience and provide solutions to existing problems. The research was conducted online which started by obtaining secondary data regarding any problems that existed at Pasar Senen Station. These data are the results of published research found on the internet, then been analyzed using a qualitative descriptive approach. The results of existing research are analyzed to determine the type of problem that is in accordance with the type of technology that already exists as a solution. Utilization of technology is used to make it easier to find what visitors need at the train station and increase their visual experience to obtain information so that the station manager can answer passengers' expectations for the provision of facilities. In addition, the development of facilities with systems can make it easier for managers to control station operations. The application of technology that includes an intelligent management system as a management system can improve the quality of public services at Pasar Senen Station so that it becomes more efficient.