Usability Study of Self-Service System in Gadjah Mada University Library

Abstract

Changing system from conventional to self-service system brings many advantages for a better service. In other hand, this transition force people to adapt with the new system. This research aimed to identify usability of self-service system in library, particularly in the Standard Operating Procedure (SOP) on loans process. The methods of this research consist of user tasking, questionnaires, and open ended interviews. Usability testing conducted based on usability attributes including effectiveness, efficiency, and satisfaction. After obtaining the test result from the data, the statistical tests related data attributes are analyzed using independent t-test. The results of this study showed a significant difference between the initial conditions and the improved condition. The improved loans procedures give better result than the existing one.