The organizational learning implementation to improve accreditation performance at the Gayungan health center, surabaya, Indonesia

Abstract

This study aims were to determine the application of organizational learning to improve accreditation performance. Descriptive research method with a cross-sectional approach. The population in this study was all employees of Gayungan Health Center with a purposive sampling technique consisting of 13 respondents. Based on the survey results using a questionnaire on the Gayungan Health Center accreditation team; it was found that 75% of respondents stated the organizational learning capability and organizational learning process were in a good category. The implementation of organizational learning in Gayungan Health Center where employees were directed to continually learn through every activity create innovations in problem-solving and form good teamwork were proven could improve accreditation performance. On the last re-accreditation, Gayungan Health Center got the best accreditation status.