Understanding the Causes of Job Dissatisfaction in Malaysia’s Retail Workforce

Abstract

Job dissatisfaction nowadays in the retail sector is a serious issue that has an impact on both personal well-being and organisational effectiveness. These elements may also contribute to employee stress, burnout, and high staff turnover rates. 'Job Dissatisfaction' is definitely the polar side of 'Job Satisfaction,' which means the employees’ unfavourable feelings or any negative experiences that they had encountered in their career. Employers must thoroughly comprehend how employees feel about their jobs without taking a pejorative view in order to improve staff satisfaction and lower turnover rates. Retail industry, a vast and intensely competitive field that involves high competition and a fleetly evolving sector that employs a large number of workforce across the globe are here to discover more kinds of job dissatisfaction that influences the employees. The word ‘Retail’ may seem general but it comprises a wide range of industries such as grocery store, convenience store, clothing stores, ornamental shops, pet stores, book stores, beauty salons, coffee shops, online stores and more. Job dissatisfaction among employees has a significant role in determining whether or not the organisation's work output will be fruitful. The purpose of this study is to investigate the factors that influence employees towards job dissatisfaction in the retail industry. Particularly, this study aims to investigate the effects of compensation, leadership, working hours, promotion opportunities and relationships with co-workers on job dissatisfaction among employees in Malaysia.