Appointment Systems in General Practice. How Patients Use Them

Abstract

The ways in which patients use appointment systems are described and discussed. It has been found that with the passage of time the patient makes fuller use of the amenities afforded to him by appointments. Answers to many of the questions asked about appointments are given from data collected during a two-month period of fact-finding, and it is suggested that the introduction of appointment systems is one of the most important factors in bringing about a reduction in work load, and consequently a more economic use of the doctor's time. © 1967, British Medical Journal Publishing Group. All rights reserved.