The Accuracy of Datria System in Improving Order Picking Process

Abstract

Order picking is an essential part of the supply chain operation. It forms as much as 55% of the operating cost at any distribution centre, as opposed to shipping, receiving, storage and has a direct impact on the level of customer contentment [1]. The ability to process customer orders quickly and accurately is now an essential part of doing business. In order to improve order picking processes within warehouse, the company must choose an order picking method that is suitable for their business. Therefore, XYZ Combined Distribution Centre (CDC) was implemented DATRIA system to dramatically increase productivity in their order picking process Based on this practices, researcher want to investigate the accuracy of DATRIA system in improving the order picking process at XYZ CDC. There are three factors that have been discussed in this study which are order picker, equipment, and interference. In this study, researcher have used questionnaire and observation as a method of data collection. The questionnaire has been distributed to order pickers at XYZ Distribution Centre and researcher also has looked at the data from order fulfilment report. At the end of this study, recommendations for efficient practicing of this system have been provided. By identifying the factors that could affect the accuracy of DATRIA system, it is easier to come up with various ideas and suggestions in improving the operations that will eventually improve the company’s overall performance besides maintaining a positive image among the customers throughout the nation.