A scientometric analysis of cloud computing and QoE literature to design a cloud platform of experience for digital business

Abstract

Cloud computing is rapidly evolving due to social and cultural influences that are changing the necessary Cloud services. Indeed, an increasing number of application and service providers use Cloud computing to adapt their products to customer needs, by addressing the requirements arisen by the customer Quality of Experience (QoE, QoX or simply QX) evaluation. QoE is a fast emerging multidisciplinary field based on social psychology, cognitive science, management, and engineering science, focused on understanding overall human quality requirements. In order to help Digital Business architects to understand how Cloud computing can help them to increase their business, we present a scientometric analysis of Cloud computing and QoE. Analyzing the current state of the art, we provide some guidelines to Digital Business companies for addressing the issues related to QoE that have to be taken into account in order to maximize their business.