Indicators of Value Creation and Their Perception by Suppliers in Slovakia

Abstract

The research aims to identify individual value-creation indicators, which are provided to suppliers, and their significance in building and maintaining sustainable, long-lasting mutual relationships between enterprises and their suppliers. The enterprises (in the position of suppliers) assigned the importance of the individual value-creation indicators which are provided to them and expressed the level of satisfaction with the relationships with their buyers. The research was carried out through structured questionnaires and collected answers from 112 managers of enterprises from Slovakia. Research results include the list of 21 individual value-creation indicators (defined in the questionnaire) and show which value-creation indicators are provided to the enterprises (suppliers) the most, which of these indicators are essential for the suppliers, and if the suppliers are provided with the values, they consider significant. The analysis of individual value creation indicators was done separately using Chi-squared and Cramer’s V tests and Rank–Biserial Correlation. The logistic regression was used to analyze all factors and their influence on the relationship between suppliers and the enterprise. Enterprises (suppliers) are generally satisfied with their relationship with buyers. However, almost 19% of suppliers consider their relationship neutral or unsatisfying. This result points out that there is room for improvement, which can be done by providing significant value-creation indicators to suppliers.