The Study Information Technology Assessment for Transportation Business with SCOR Digital Standard and COBIT2019 Standard by CMMI Model

Abstract

The research aims to study the evaluation model of information technology for transportation businesses on appropriate services using SCOR digital standard (DS) and COBIT2019 framework through the CMMI method. The study emphasizes evaluating the transportationbusiness service by studying basic information through various and suitable dimensions with the mixed method. The received data were to create the interview form assessed by three information technology experts, then used to interview five executives (president or vice-president of the technological management officers) and twelve involved personnel with direct experience in management and transport business service according to the SCOR DS and COBIT2019 framework, which includes ITS, DSS 01-06, and MEA02, a total of 24 Indicator/Process from 17 respondents. The results were assessed using CMMI model software and interpreted the data by level indication concordant with the contributions that occurredauthentically. The result revealed from all experiences of the respondents’ professionality that all of the evaluation results as the overall image could reach the passing level from beginning to moderate only (Level1-3). Hence, it has to improve and develop services continuously andin various processes to meet the conclusion and bring the standardized performance to do the new paradigm standard, which can perfectly enhance the measurement of performance effectiveness according to the indicators, including making a conclusion of the result for criteriadevelopment of the organizational evaluation to be Smart capable of entering the sustainable digital transformation.