Implementation of Health Information System-A case study of Magrabi hospitals, KSA

Abstract

Today's healthcare market has created its niche by adoptingemerging technologies and ensuring minimal rate of failures. Embracingintegrated Health Information System (HIS) is one such venture that not onlyhelps the organization to excel in the market but also caters to the needs of thepublic. The present research paper is a case study of HIS implementation ofMagrabi hospitals and centres, in Saudi Arabia. Though implementing HIS isa herculean task, with respect to the efforts as well as investment, Magrabicould achieve this task with at most care. The system could promote serviceefficacy across all the centres and hospitals of Magrabi. The paper analysesthe procedures and strategies followed in order to prepare the entity ready fortransformation. That is, the method of actualizing the health systemimplementation is also detailed in this study. Overall, the case research triedto know the extent of improvement took place in all the streams ofoperations in Magrabi group after automation. To gather this information,data is collected from all the in-charges of respective departments as well asusers, who are in managerial cadre. This data is tabulated against variouscycles (revenue and payroll). From the opinion of the stakeholders it can beeasily understood that HIS has brought a sea change in the service flows ofMagrabi group. Apart from the benefits of HIS implementation, the lacunaeof the study along with the future research prospects in these lines aresuggested for the possible improvements.