The Implementation of User Centered Design Methods on Public Service Mapping Websites

Abstract

Public services are basically held to increase the level of community satisfaction. To achieve the satisfaction, a city / country will be demanded the quality of professional public services. One of them is the city of Tegal. Tegal is one of the cities in Indonesia. In order to implement a smart city, the city government of Tegal strives to provide services to the public quickly, effectively and efficiently. The public services of Tegal City Government have been running quite well, but information on services has not been integrated between Regional-Owned Enterprises (BUMD) and the private sector. Therefore a website-based mapping media was created in the form of clustering of Tegal city public services, both organized by the government, BUMD and the private sector are integrated each other and can be accessed and used easily by the people of Tegal city. This website can provide the closest route and is equipped with a comparison chart of public service categories in the city of Tegal. This application was built with the User Centered Design method so that it can be adjusted to the needs of the user and speed up the completion time, which only takes 105 days or 15 weeks. The results of this mapping website test were carried out by using Black Box Testing with the equivalence partitions method, which is the effectiveness value for all ID Test results is 83%, and the user test results are carried out by using the Usability Testing method that applied the SUS scale, with a value of 89% or excellent.