Towards the Smart Industry for the Sustainability through Open Innovation based on ITSM (Information Technology Service Management)

Abstract

The Indonesian coffee industry has become a trend that has a strategic role and potential for the livelihoods of the business people in it, as well as Indonesia's economic growth. One of the trends that stole attention is the concept of smart industry, the concept of a digital-based industry that is highly relevant to technological developments in this era. When companies want to implement a smart industry, companies need a strategy to implement IT (Information Technology) so that the investment spent is right to build the company's targets. This study aims to design a systematic IS/IT strategy to realize the concept of smart industries that are effective. The analysis and design method used is the Ward & Peppard framework which consists of two phases, namely the input and output phases. The input phase consists of internal business analysis, external business, IT internal and external. The output stage includes the design of IT management strategies, business information systems and IT strategies. The results of this study are in the form of a portfolio of IT designs at the Margamulya Coffee Producers Cooperative consisting of business strategy designs and IT management