Competency and Training Needs for Net-Zero Sustainability Management Personnel

Abstract

This study investigates the job competencies and training needs of net-zero sustainability management personnel in Taiwan, in response to increasing climate change and ESG-related challenges. Using the Importance-Performance Analysis (IPA) method, the research surveyed 26 experts and 395 corporate sustainability professionals based on official competency standards issued by Taiwan’s Workforce Development Agency (WDA) and the Industrial Development Administration (IDA). The results indicate that training is most urgently needed in seven knowledge competencies (e.g., sustainable development concepts, GHG inventory reporting, and international sustainability standards), eight skill competencies (e.g., project planning, cross-departmental communication, cost budgeting, and benefit analysis), and one key attitude competency—proactiveness. The study also identifies discrepancies between expert evaluations and personnel self-assessments. While limited by its reliance on self-reported data, cross-sectional design, and constraints in identifying all net-zero engaged organizations, this study contributes original insights into sector-specific training priorities. The findings provide a guide for organizations to develop targeted, competency-based training programs that can enhance sustainability performance and support Taiwan’s transition toward net-zero emissions.