The Feasibility and Acceptability of AI-Based eGuide for Healthcare Centers in Oman

Abstract

The rapid advancement of artificial intelligence (AI) in healthcare delivery has introduced innovative tools to improve patient care, streamline administrative processes, and bridge accessibility gaps. This study assesses how end-users perceive the practicality and usability of a proposed AI-enabled eGuide within Omani healthcare facilities, addressing cultural, linguistic, and regulatory requirements unique to the Sultanate. Through a mixed-methods framework combining stakeholder analysis, technological readiness assessment, and socio-cultural adaptation strategies, the research identifies the operational, economic, and ethical viability of the system. The current research results suggest that regulatory alignment, stakeholder engagement, and proper localization of AI-based eGuides will significantly enhance patient navigation after being tested on a wider dataset or real-world healthcare environments, reduce healthcare delivery bottlenecks, and increase patient satisfaction. Furthermore, digital literacy disparities, data privacy compliance, and infrastructure variability challenges need to be planned strategically and handled with care. This study offers a roadmap for policymakers and healthcare administrators to adopt AI-enabled eGuide systems that are both technically feasible and socially acceptable within the Omani healthcare ecosystem.