Factors Influencing Employee Engagement in the Tourism Sector with the Managing Agency

Abstract

The study presents the engagement of employees with tourism organizations, focusing on building and maintaining the workforce in the tourism sector, which is always in a state of labor shortage, especially high-quality labor. The study utilizes the Analytic Hierarchy Process (AHP) method to determine the weights of the criteria affecting employee engagement in the tourism sector. This study proposes seven factor components influencing engagement as follows: (1) Work environment and conditions; (2) Salary policies; (3) Reward and welfare policies; (4) Nature of the job; (5) Training and promotion opportunities; (6) Support from superiors; (7) Relationship with colleagues across three main areas including travel service business, accommodation and food service business, and tourism management.