Distributed service-level agreement management with smart contracts and blockchain

Abstract

The current cloud market is dominated by a few providers, which offer cloud services in a take-it-or-leave-it manner. However, the dynamism and uncertainty of cloud environments may require the change over time of both application requirements and service capabilities. The current service-level agreement (SLA) management solutions cannot easily guarantee a trustworthy, distributed SLA adaptation due to the centralized authority of the cloud provider who could also misbehave to pursue individual goals. To address the above issues, we propose a novel SLA management framework, which facilitates the specification and enforcement of dynamic SLAs that enable one to describe how, and under which conditions, the offered service level can change over time. The proposed framework relies on a two-level blockchain architecture. At the first level, the smart SLA is transformed into a smart contract that dynamically guides service provisioning. At the second level, a permissioned blockchain is built through a federation of monitoring entities to generate objective measurements for the smart SLA/contract assessment. The scalability of this permissioned blockchain is also thoroughly evaluated. The proposed framework enables creating open distributed clouds, which offer manageable and dynamic services, and facilitates cost reduction for cloud consumers, while it increases flexibility in resource management and trust in the offered cloud services.