Effects of Cyber Security on Selected Mobile Phone Payment System in Nairobi Central Business District, Kenya

Abstract

The study aimed at examining effects of cyber security on selected mobile phone payment systems in Nairobi County, Kenya. A purposive complete census was conducted to collect data from the selected mobile phone service providers; Safaricom. A cross-sectional survey research on the other hand was employed to a population comprising of; mobile phone users and mobile phone money merchants. To collect data, questionnaires and scheduled interviews were conducted. Content Validity Index was used to measure the relevance of the questions in relation to the variables under study. Also, reliability test was conducted to determine the consistency of the scales used to measure the study variables. Once data had been collected, it was cleaned, coded and stored as a database of statistics and analysed using descriptive statistics such as frequency distributions, weighted averages, and descriptive variables, correlations and linear regression models. From the findings, it was observed that there is a lack of sufficient awareness education and information on the use and existence of mobile phone money services, those who know about it majorly use it as a money transfer service (sending and receiving money) from one mobile phone user to another. Only a few respondents use the service to effect core business transactions (paying bills and buying of goods and service).