A comprehensive framework for strategic knowledge management in civil service organisations of Mauritius

Abstract

The acquisition and utilisation of knowledge possessed by employees within an organisation, particularly in the context of the Civil Service, can be a crucial asset in achieving the organization's continuous business goals and objectives. This study investigates the methods and implementation of Knowledge Management (KM) in the public service Organisations of Mauritius. The objective is to identify the attributes that contribute to the effectiveness of knowledge management (KM) and address significant obstacles in the KM process. The objective of this study is to increase awareness of Knowledge Management (KM) as a feasible option for enhancing the efficiency of civil service organisations. The study results imply that knowledge management in civil service organisations is still in its nascent phase, indicating a significant need for advancement in the whole knowledge management process. This study examines the present condition of knowledge management in the civil service organisations of Mauritius. The study primarily aimed to collect empirical data on the subjective impressions, attitudes, and perspectives of the respondents or interviewers regarding the investigated issues. The study use interpretive methodology rather than positive approaches. Nevertheless, this research solely concentrates on the 25 governmental ministries of the Republic of Mauritius. The proposed framework is anticipated to be easily implemented in para-statal entities and government-owned firms, necessitating only minimal adjustments. The objective of this project is to build an empirical basis for the creation of a knowledge management system tailored to the needs of Civil Service Organisations. This study focuses on analysing the mechanisms of Knowledge Management (KM) and their impact on productivity and efficiency in Mauritian Civil Service Organisations.