The use of ADDIE model to re-create academic information systems to improve user satisfaction

Abstract

User satisfaction is something that needs to be improved to realize the success of an information system. This study aims to redesign and recreate academic information systems in order to increase user satisfaction. The model used in application development is ADDIE because it has enough space in accommodating user participation, building trust in new applications through the data migration process, and changing culture through a limited set of applications. Meanwhile, user satisfaction is explored with the success of information systems model by DeLone and McLean (2003). The results of this study indicate that the ADDIE is an effective model in recreating academic information systems to increase user satisfaction. There is an increase in the influence of system quality, information quality, and service quality factors on user satisfaction from 65% in the legacy SIAKAD to 81% in the new SIAKAD. Meanwhile, user satisfaction significantly increased, namely an average of 17.7 in the legacy SIAKAD to 19.22 in the new SIAKAD.