Journal ArticleOPEN ACCESS

Pengembangan Instrumen Antecedent Gap ServQual

  • Nusraningrum D
  • Arofat O
  • Dwisilo Y
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) (2014) 1(1) 43
DOI: 10.54324/j.mtl.v1i1.6
N/ACitations
Citations of this article
10Readers
Mendeley users who have this article in their library.

Abstract

Di tengah-tengah persaingan yang demikian ketat, dengan menggunakan metode Antecedent Gap ServQual dan deskriptif analisis, maka, tampak dengan jelas betapa keunggulan yang kompetitif menjadi acuan bagi segenap Awak Kabin.

Cite

CITATION STYLE

APA

Nusraningrum, D., Arofat, O., & Dwisilo, Y. S. (2014). Pengembangan Instrumen Antecedent Gap ServQual. Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG), 1(1), 43. https://doi.org/10.54324/j.mtl.v1i1.6

Register to see more suggestions

Mendeley helps you to discover research relevant for your work.

Already have an account?

Save time finding and organizing research with Mendeley

Sign up for free