EASYASK-A WEB PLATFORM TO SUPPORT STUDENTS

Abstract

The COVID-19 pandemic triggered a sudden transformation in higher education, requiring institutions to rapidly adapt to distance learning to ensure the continuity of education. In this context, the need for innovative tools that provide more effective and collaborative pedagogical support emerged. This article presents EasyAsk, a digital platform developed to complement both traditional and remote learning, integrating Artificial Intelligence (AI) functionalities to personalize the learning experience. EasyAsk promotes continuous interaction between students and professors, as well as among peers, facilitating the resolution of questions and the sharing of knowledge. The platform was validated through a case study conducted at the School of Technology and Management of Lamego (ESTGL) during the 2021-2022 and 2022-2023 academic years.