E-government as an Effective Way of Interaction Between Government Authorities and the Population

Abstract

The issue of interaction between citizens and businesses with authorities during the pandemic has become particularly relevant in the context of self-isolation. E-government has become the only window of opportunity to receive state aid, appeals, and benefits. In this regard, it is necessary to constantly monitor the degree of user satisfaction with the capabilities of e-government and eliminate the shortcomings of the system. The purpose of our research is to conduct a survey of the population about the level of satisfaction with the quality and timing of public services, to identify key problems in obtaining services in electronic form. The study was conducted by questioning the population of the Sverdlovsk region at the age of 18 years, that is, citizens who have the right to apply personally, including in electronic form, for public services. The results obtained are verified with the results of previous studies conducted by other scientists: low level of computer literacy of the population, uncertainty in the preservation of personal data, as well as stable personal habits and preferences when applying for public services.