Evaluasi Sistem Informasi Distribusi Es Kristal Berbasis Web Menggunakan System Usability Scale (SUS) dan User Acceptance Testing (UAT)

Abstract

Penelitian ini bertujuan mengevaluasi usability dan penerimaan pengguna terhadap sistem informasi distribusi es kristal berbasis web yang dikembangkan untuk mendukung operasional PT Eshokita Tubindo Mandiri. Sistem dikembangkan menggunakan metode Waterfall dengan tahapan analisis kebutuhan, perancangan, implementasi, dan pengujian. Evaluasi sistem dilakukan menggunakan System Usability Scale (SUS) dan User Acceptance Testing (UAT) terhadap 13 responden yang terlibat langsung dalam proses distribusi. Hasil pengujian menunjukkan skor SUS sebesar 82,11 yang termasuk kategori sangat baik, serta seluruh fungsi sistem diterima pengguna berdasarkan hasil UAT. Meskipun demikian, lingkup pengujian masih terbatas pada satu perusahaan dan jumlah responden yang relatif kecil. Penelitian ini memberikan kontribusi pada kajian evaluasi sistem informasi distribusi cold chain berbasis usability dan penerimaan pengguna.This study aims to evaluate the usability and user acceptance of a web-based crystal ice distribution information system developed to support the operations of PT Eshokita Tubindo Mandiri. The system was developed using the Waterfall method with stages of requirements analysis, design, implementation, and testing. The system evaluation was conducted using the System Usability Scale (SUS) and User Acceptance Testing (UAT) on 13 respondents who were directly involved in the distribution process. The test results showed a SUS score of 82.11, which is classified as very good, and all system functions were accepted by users based on the UAT results. However, the scope of testing was still limited to one company and a relatively small number of respondents. This study contributes to the evaluation of cold chain distribution information systems based on usability and user acceptance.